Bad Fibre Relocation Service (will be posting on social media if not sorted )

Hi ,I did a relocation application 15 March 2021 and was told it takes one calender month.I've done numerous calls and emails.Spoke to many consultants and was always told I understand you frustration and they will escalate to Management, I think Management is still trying to figure out what is the meaning of escalation. As for the emails ,you get replies after 13 days and they don't give you the correct answer and you also request them to call you which as not yet happened ,this is an actual person that is replying to the mail but will not call .Last week i was told a Project Manager has been assigned to get this sorted with the Fibre contractor ,not sure if they still looking for the Projected Manager because we followed up this morning and was advised that the Fibre Contractor has not been contacted to have my line activated . Remember with all this said Vodacom has debit my account for two months with No Service provided /no Fibre used because we are waiting for activation. I will be posting this on all social media sites if this is not attended to urgently.