KG
Khanyisile G

1 reviews | Active since May 2022

15 May 2022, 18:22

Bad Fibre Provider!

I've been without fibre from the 18th of April 2022. Reported the issue the very same day. It's the 15th of May as I'm writing this and no technician has come out to my place despite logging numerous calls. All the call center agents keep saying is "we have escalated the issue" but there is never an ETA. This is also not my first time calling in for assistance from the technical team and receiving this bad service.

I high key DO NOT recommend Vodacom as a fibre provider. Their turnaround time when it comes to fixing their problems is not worth the stress.

0
Replies (1)
Vodacom
Vodacom's reply16 May 2022, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team