RM
Rainier M

1 reviews | Active since Nov 2020

13 Nov 2020, 16:49

Bad Fibre/ Internet Service - R 599 p/m. VODACOM WESTERN CAPE.

This is the 3rd month we use the Vodacom Fibre service at our residence. As promised we would receive seamless, uninterrupted flow off 5G data 24 hours a day. The reality is that we must reset the 5G Rooter at least 3 times a day to get some internet service.We made several attempts to resolve the issues with the people at *** but all attempts have so far been unsuccessful. My account is up to date but nothing has been done from VODACOM's side to resolve the issue. At this point we are very disappointed with VODACOM's service and we are considering the cancellation of this service. We don't have the 5G service they promised and there is no pleasure in using this internet service. Please HELP us to find a solution to our problem. Please contact me on *** or *** if you need more info from me. Regards, Rainier Matthyse.

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2020, 13:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team