PC
Pieter C
1 reviews | Active since Jul 2015
10 Jun 2019, 14:39
Bad fibre install
Battling for 3weeks now with fibre fault,after 1 week with a “open status” service request no one even bothered contacting me,helpdesk can only sent mails,bad bad service,i would rethink using Vodacom as service provider,lesson learned
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Jun 2019, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PC
Pieter C's updateReviewer Update
12 Jun 2019, 09:00Still no action from Vodacom,i will now start looking at other service providers,all promises to contact me,even at the helpdesk,no response
PC
Pieter C's update12 Jun 2019, 09:00
Reviewer Update
Still no action from Vodacom,i will now start looking at other service providers,all promises to contact me,even at the helpdesk,no response
PC
Pieter C's updateReviewer Update
12 Jun 2019, 15:05You did not even attempt calling,i do not have any missed,dropped or unanswered calls,i’ve been a vodacom client for many years and never did i experience this lack of service,i will seriously reconsider all my contracts with vodacom,business and private if this is not resolved soonest,this fault is now going on for 3 weeks and my business is suffering because of this.I will not phone the call centre as this is all that i am doing all through the day
PC
Pieter C's update12 Jun 2019, 15:05
Reviewer Update
You did not even attempt calling,i do not have any missed,dropped or unanswered calls,i’ve been a vodacom client for many years and never did i experience this lack of service,i will seriously reconsider all my contracts with vodacom,business and private if this is not resolved soonest,this fault is now going on for 3 weeks and my business is suffering because of this.I will not phone the call centre as this is all that i am doing all through the day
PC
Pieter C's updateReviewer Update
18 Jun 2019, 15:16Still no reply from Vodacom,call centre supervisor more than willing to cancel my contract instead of addressing my issues,apparently no help from there side as well????
PC
Pieter C's update18 Jun 2019, 15:16
Reviewer Update
Still no reply from Vodacom,call centre supervisor more than willing to cancel my contract instead of addressing my issues,apparently no help from there side as well????