Bad Fibre, High Price and promises they cant keep

I have been using Vodacom since 2020 and they do not disappoint with their mediocre service and promises they never keep. I had been down with my internet for almost 10 days, day 2 they said it was an outage then on day 5 I called again , the lady said I do not have an account and would call me back, never did. I had to call and eventually got assisted and I wanted to cancel my vodaco fibre at that point, 3 days later Technicians came to my place and fixed the issue( was not told what the prob was but was glad it was fixed). When i initially spoke to retentions they said we will restore the line then call you back and give you a better deal. Fast-forward 2 days after line was fixed I had to call in again , myself, cause Fibre retentions never called back. The lady who seemed distracted and confused helped me then eventually got me a deal match / something. She called on Monday confirming the deal match of 851 from the initial price I was paying of 700. She said an email would be sent. After 2 days i did receive an email confirming an upgrade on my line but for the same price of 700 Rand. I am tired guys of wasting my airtime , am not on Vodacom and my time calling about the same thing.