NB
Neville B
1 reviews | Active since Jul 2012
21 May 2019, 16:50
Bad fibre experience. First impressions lasts.
First impressions lasts. 48 hours after fibre installation and still no connectivity no internet. Phoned ********** several times, no prober answer, only “wait tomorrow it will be on”. Service request nr: SR190 ********** 93, 24 hours later still no return call no we will sort it out call. So if this is a problem, it means your fibre service is a problem. I should have never opted for this, so many bad reviews. The Only good service was the application, and the installation, after that just absolutely nothing. 2nd bad experience in 30 days, wow. Congrats vodacom. I guess they should have rather told me sir wait 30 days, not sir within 3 hours you will be live. Excellent!! ????????????????????????
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Replies (3)
Vodacom's replyOfficial
21 May 2019, 18:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply21 May 2019, 18:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
NB
Neville B's updateReviewer Update
22 May 2019, 09:57Due course. It is nice to see how I have the exact same situation and exact same service, feedback and replies. Vodacom you impress me more everytime.
NB
Neville B's update22 May 2019, 09:57
Reviewer Update
Due course. It is nice to see how I have the exact same situation and exact same service, feedback and replies. Vodacom you impress me more everytime.
Vodacom's replyOfficial
20 Jun 2019, 15:00Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Vodacom's reply20 Jun 2019, 15:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team