Bad fibre experience

Good day

I am writing to request immediate cancellation of my service, effective . Despite numerous attempts to resolve the ongoing issues, I have been met with inconsistent communication, unfulfilled promises, and a lack of accountability from your agents.

Since November 17th, I have experienced continuous disruptions to my service. Each time I contact your support team, I am provided with conflicting information and assurances that the issue will be resolved. Unfortunately, these promises have not been kept, and I have been forced to repeatedly follow up for updates.

I have lost confidence in the ability of your team to provide reliable and effective support. I can no longer continue with this level of service.

Please process my cancellation request as soon as possible and send me a confirmation email. I appreciate your prompt attention to this matter.