Bad Fibre application service

On the 20th of November 2025, I app**** for the black Friday Fibre special, spoke with an agent and finalized an order, without him telling me that there are documents needed, mind u I have been using their Fibre service for last 5 years. On the 28, I called in twice, and they told me the sale person will call me the one responsible for my order, day passed, without a call. called on Saturday and met the Lady Lisa who told me that I am missing and I'd copy, I send it to her and she forwarded it to Sales department, and after 2- 3 hours she called said they need me to take photo of my ID, I directly took photo of both sides. Waited for response. Monday the 1st of December 2025 aroun 9 I called again, and the agent behind told me the guy Banele form sales is responsible , I must dial Fibre line and ask to speak with him, and it was answered by the other lady, who promised to give Banele my details to call back, I waited, at 12 I called again, and again someone answered and kept me on the line to speak to Banele, whom when answered the call seemed passed regarding my call, and I asked him why haven't my order finalized, he says he needs me again to send him my Id via vodacom WhatsUp, I did. Response was after sometime, and they said they needed my 3 bank statement , of which immediately send on the 1st. After that no response until now, I send WhatsUp to ask the status , no response to date. The sale began 20 November 2025 and still now, no communication. I am very dissapointed