BW
Bradley W
1 reviews | Active since Mar 2021
08 Mar 2021, 15:32
Bad Fibre
Hi, I have a business that I run from home. I got myself a 20mb/20mb fibre line form you guys, but the speeds I am getting is 0.4mb/0.3MB every day. I have logged numerous tickets with no luck. In this period I have lost x customers and x amount in reputation as I could not even have proper virtual meetings. I have staff that can`t work and it's costing me money.
I have now resorted to getting another fibre ISP but now I need to pay my new ISP and Vodacom until the end of April and today is only the 8th of March even though Vodacom are not capable to provide me with the service they want me to pay for.
Here are some of my tickets I logged: SR*** SR*** SR***
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Mar 2021, 16:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2021, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Mar 2021, 10:20Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2021, 10:20
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,