BAD FIBER SERVICE

On Tuesday night the power dipped and my fiber went offline. The power came back on about 30mins later but the fiber did not. I reset the rooter as per usual but still didnt work. I logged a ticket on the app but by the next day 1pm it was still off. I then called the helpline and stayed on the phone with the agent for almost an hour. She then called me back only at 5pm and said she logged a NEW service request which may take 48hours.

I called again on Thursday but they were still not able to provide me with an answer.

It is now Friday and I still dont know why my fiber is off and when its coming back online. I now lost 3 DAYS WORK as I work from home and were also unable to watch TV for 3 days. And now it looks like I am going through the weekend with no fiber.

If it takes 48 hours for a technician to arrive then why wasnt he here yesterday since I logged the 1st ticket on Tuesday?

How long does it take Vodacom to resolve simple issues?

PLEASE RESTORE MY FIBER ASAP !!!