BAD FIBER FROM VODACOM MORE OFF THAN ON

I HAVE VODCOMFIBER INSTALLED AND SINCE JANUARY IT WAS OFF MORE THAN 4 TIMES. FOR UP TO 6 WEEKS AT A TIME. I AM SICK OF PAYING DOUBLE TO USE THE INTERNET AND YOU GET NO FEEDBACK FROM VODACOM OR THERE CONTRACTING FIRM THE UNIVERSAL PROJECT MANAGEMENT COMPANY. DIVAN VAN DER SANDT SAID HE WILL GIVE ME FEEDBACK AND AMOS AS WELL BUT NO FEED BACK AT ALL. IT IS LIKE PULLING TEETH. WHY DOESNT VODACOM FIBER CARE ABOUT THEIR NAME OR CLEINTS. IS IT TO MUCH TO ASK TO THINK ABOUT YOUR CLIENT FIRST? IF YOU CANT FIX IT THEN OFFER DATA FREE FOR THE TIME THE CLIENT IS OFF AS IT IS NOT THE CLIENTS FAULT! AND THEY PAY FOR A SERVICE YOU CANT DELIVER