Bad fiber experience.

Had a current fiber line. Told me I can install a new line as I was unhappy with my current line. Special was new line with TV for x amount monthly. Called Vodacom to cancel my current line, said I cant get a new line they can only upgrade my current line. She advised and cancelled the new deal just to do the upgrade. Received my bill end Dec, they charged me for TV which I cancelled and never received. Yesterday they came to do the "upgrade". Just to find out I have no order number. So after speaking to 4 different people, explaining the situation, my wifi eventually works, but with the wrong line Mb. Just got a call from Vodacom now telling me that they see I cancelled my new line and TV yesterday....I was like....***. This was cancelled a month ago and we never receiced it. So now I am waiting to get my line sorted and my account to be credited for the TV installment.

What a frustration to speak to so many different people, not getting anything sorted and then you have to stay on lines for hours.