Bad feedback response
On the 14th of Dec 2017 I called Vodacom to check on my data balance. The lady said I had 3.8 gig available. I was on the road and from night of 15th my phone was on complimentary Wi-Fi.tonight, at 11.00 when Itried to log in, my data was depleted. Can someone at Vodacom explain this please
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Replies (2)
Vodacom's replyOfficial
20 Dec 2017, 06:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2017, 06:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2017, 12:52Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and feedback was provided.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Vodacom's reply20 Dec 2017, 12:52
Official
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and feedback was provided.
Regards,
Vodacom Consumer Website Team
HS
Best regards,