Bad experience with Vodacom Rewards

I am now at my whits end with Vodacom. I received a Mecer Guru Laptop from Vodacom rewards. All done by phone. RAM deluvered it to me beginning of November 2021. Immediately the same day I couldn't get it switched on, it's not even working. I had no contact details, no contract came with the delivery, so who must I contact. Took it to Vodacom shop at Mall@ Reds in Centurion who told me they are not allowed to take it back. They contac8thecrewards department who assured me RAM would be contacting me to collect, they will cancel contract. Well, it's 2 months later, no one has tried to contact me? No response to my emails. I am now sick and tired of Vodacom. Even my contract with them when I upgraded to my Huawei phone is a disaster. Instead of doing a simswop I'm no paying for a contract where I'm not enjoying any free min or data, nothing, for a number that does not even exist. What must I do with the Mecer Guru laptop, throw it in the dustbin????