1 reviews | Active since Jul 2017
Bad experience with vodacom insurance they rob people
<p>I took an insurance with Vodacom and was affered a cover for up to R12000 , should anything happen to my phone being lost or damaged. My Phone Cracked the screen I took it to Vodacom at Fourways mall wrere I submited my claim for my phone to be repaired under the impresion that I was covered for R12000. I got a qoute saying the cost to fix the phone will be R3759.31. later the insurance called me that I ust pay the access fee of R750.00 . When they offered the insurance to me they said am covered . I asked the insutance to pull out the call for when they offered me the insurance even now I have not received it. I did an honest claim than people who do fauls claims vodacom insurance rob people</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Vodacom as a bidg service provider which they are in partners with cellsure working together.
They have given me the following reply which was not happy about, when I receive the invoice every moth It says Vodacom it does not say Cellsure insurance see below the response they gave mee:
"
Good Day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
I would strongly advise that you contact Cellsure on ********** (free from a Vodacom line) or ********** for further assistance.
Regards"
I'm not really appy with service I received from Vodacom
Vodacom as a bidg service provider which they are in partners with cellsure working together.
They have given me the following reply which was not happy about, when I receive the invoice every moth It says Vodacom it does not say Cellsure insurance see below the response they gave mee:
"
Good Day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
I would strongly advise that you contact Cellsure on ********** (free from a Vodacom line) or ********** for further assistance.
Regards"
I'm not really appy with service I received from Vodacom