FJ
Frank J
1 reviews | Active since Apr 2022
24 Jul 2023, 06:51
Bad experience with vodacom
So here is the thing I took a home Internet contract (sim only).With vodacom and they advised that I buy a router which I did.I bought a mini pocket router for R1000.Only to discover late,the router is not compatible.For a big company like that they sure give poor service to their customers.Mind you I had just took an iPhone contract and have 2 other contracts with them.Vodacom is refusing to give me a refund.
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Vodacom's replyOfficial
24 Jul 2023, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2023, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team