Bad experience with Vodacom agents that contact me and promised free data under a false pretension.

Item: Vodacom
Rating: 1
Author: Adriaan L

I had a very bad experience with Vodacom agents that contact me and promised free data under the pretension that they want to reward me because I am a loyal customer, at the end they load my account with more than R400. Don`t ever talk to these people, they are no honest in their approach and try to mislead you

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Mar 2020, 13:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Mar 2020, 13:52

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

11 Mar 2020, 21:31

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking my call.

As per our chat, we have can confirm that your query is resolved.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Mar 2020, 21:31

Official

Dear Customer,

Thank you for taking my call.

As per our chat, we have can confirm that your query is resolved.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team