MP
Mosibudi P
1 reviews | Active since Apr 2024
10 Apr 2024, 16:54
Bad experience with online consultants
Vodacom online customer care is very poor and the representatives lack proper training in customer service. Their performance is unsatisfactory and they don't understand the principles of proper customer care. It is essential that they undergo a comprehensive training program to improve their skills and provide better service to customers.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
11 Apr 2024, 07:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2024, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team