Bad experience with new iphone x & vodacom

Just a copy and Past email replay!!!!!!!!!!!! wow that is good customer service, just shows you what vodacom thinks of their customers, copy past and move the problem!!!

Good day, Just a update on my device that was booked in at Vodacom Kolonnade on the 12th Of July, Friday at 16:50 a Mr Bryan Sibeko contacted me regarding my device and to find out what happen, so I explained to him and he said he will give me feedback – STILL WAITING Monday Morning at 9:33 Mr Freddy Nkuna phone me and I explained to him as per below mail what happened regarding my device. As per conversation, he explained to me that my device is with Vodacom Centurion repair centre ( I was told it is going to Vodacom Menlyn repair centre) he informed me that they need to still do an assessment on my device and will then give me feedback. At 16:13 he did a return call to me to inform me that they are still busy with device testing it or waiting for feedback. Witch a told him I do not understand how it takes 3 – 4 hour to try and test a device if it is just not working!! But I agreed and said is ok, I will wait for the final feedback, we will the probably get it today, that is 17/07/2018 Well this morning Mr Freddy Contacted me again to give me feedback, and explained that the repair centre in Centurion did test my phone, it is not switching on, AND NOW THEY ARE SENDING IT TO VODACOM MIDFRAND for final assessment???????????????????? This is just wasting my time, and it’s the first that I get to here of this?? why was I not informed that the device is going to 2 different repair centres?? Why did I not have the option to get in the car and take it to Vodacom Midrand MYSELF? To speed up to processes. This is really just a waste of time, So my brand new device is going via courier from repair centre to repair centre and I must just wait for feedback??? Really VODACOM!!! This is the worst service I received in my life, no proper communication channels, I used a brand ne device for 6 days, it gave me problems, returned it, and I Evan gave you a chance to send it in to a repair centre for evaluation, NOW IT WAS WITH REPAIR CENTRE and I must wait for it to go to another repair centre for??? Do you not trust the repair centre in centurion?? Can they no do proper assessment on device?? Why must I wait for more assessments on device just sort it out?? I strongly think Vodacom can take this vaulty device up with Appel, just sort me as the customer rout please?? Regards Kobus Erasmus