Bad experience that could have turned into a Good one.

A big no no I have never been so disappointed in the service I get from my service provider. why pay for services that is not rendered? I paid my Vodacom account but did not get the airtime I receive on a monthly basis and when I contacted the call Centre I came across a arrogant Supervisor (Boitumelo) at the Johannesburg branch who told me about their and conditions and they are covered by the conditions. I than requested to speak the manager and she told me the manager does not speak to customers , please advise on whether the Customer Protection Act(CPA) is recognized here.

Cairn Cedar Petersen ********** 070083 Account number: I ********** -4 Cellular number: ********** ****