Bad experience porting to Vodacom

One would think that if a current MTN customer walks into a Vodacom shop with the intention of leaving their current service provider to move to Vodacom, they would make it quick and easy. Absolutely not!!! My contact with MTN has already expired and the port to Vodacom approved, so all Vodacom needs to do the necessary paperwork to get me signed up (The sort of thing that used to take half an hour). This however has now been taking 3 days to do due to a (new) system implemented (a couple of months ago already) at Vodacom. The consultants in the shop have no idea how to use the system so every time they need help with this system they need to phone the call center. This call center then keeps the consultant holding for 3 hours ****erally) while the customer is either waiting or eventually decides to come back the next day, just to go through the whole process again. Is Vodacom so arrogant a company that you just dont care about people who are willing to give you their business? I though MTN was **** but this takes the cake really!!!