Bad experience-pending upgrade cancellation for 8 months

After having a bad experience with an account upgrade and 3 failed attempts to receive my device before Christmas 2020, I canceled my upgrade in December. The upgrade is still "pending". Called customer service and escalated the cancellation request dozen times, visited 4 different Vodacom shops to cancel, all of them shrugging shoulders and saying they can't do anything because the device was ordered online through the Vodacom portal and then "escalating" my request again.

After 8 months of waiting this became a joke. I am unable to upgrade and replace my device because of a lack of customer service and some supposed "system glitch".

This is exactly the experience that will drive your clients to your competitors.