Bad experience on order with vodacom

I have placed an order online and its been a very bad experience with vodacom i have been approved got a call from a consultant that read terms and conditions on the same day my application was done was told they will call me back to confirm my order 2 days had passed nothing had happen i called back in to vodacom and was notified that they tried calling me to confirm my order on a number that i no longer have a number that was not even on my application, i did notify the consultant and she said she will esculate it and send the confirmations department an email to call me on my number on the application but no 1 did i sent a few emails got no response, i tried calling back another 2days after that spoke to another consultant advised me that she will escualte it and i provided her with a landline number and she said they will call yet again no response i then sent another email and they responded back with a reference number stating within 24hours il get a call nothing happen, i then called in again the next day spoke to another consultant and same thing i was adivsed but never get a call. I called back in the next day and spoke to a lady sezile who was the one who did they application so she escualted it and said its pending confirmation, she said she will call back and keep me up to date about my order and she did were she had advised me that my order is now pending validation and its the first time she had seen something like that and she had sent them an email to release the application so that it can get shipped and advised me they did and she will call back in about 3 hours to confirm its done to get it shipped out she called back after 4 hours only to advise me they never release it as yet and she will call back the next day.The next day arrived she called in and advised me again it has not been done i asked to speak to a manager which was very rude and you could hear it in her tone and was least helpful saying theres nothing that she can do it has to be validated and released and it would take up 24 hours after me telling her how unsatisfied i am with vodacom and its the worst experience she said it will take up to 48-72 hours i advised her if this does not get sorted out i need you to get someone to call me back to cancel the order and yet again no feedback was given. I then called in today spoke sezile and she tells me the same thing that there is back log and not sure when this will be sorted out, i have been waiting for my order close to two weeks and i get the same information every time with nothing been sorted out and no1 calls back to keep u update about ur order. Vodacom is one of the worst network carriers when it comes to their customer service and they are a company that cannot keep up to what they promise.