SG
Sifiso G
1 reviews | Active since Jan 2024
31 Jan 2024, 07:40
BAD EXPERIENCE FROM VODACOM
Good morning everyone I'm currently residing at Oxford Heights (Montana) we been struggling with vodacom network since from Sunday morning we can't send emails or finish our assignments they been telling us that it will be fixed within 24 hours it's been 4 days now.
I'm frustrated and angry at the same time due to the poor service we are getting from Vodacom I think it's time that our complex also give other networks an opportunity to come and install their cables for internet. We have never received any apology from them or explanation of what is taking place,the only thing which they good at is deducting money in our accounts for their BAD SERVICES.
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Replies (2)
Vodacom's replyOfficial
31 Jan 2024, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2024, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2024, 13:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide a solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2024, 13:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide a solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,