Bad experience ever

Good day

I would like to share my disappointment about the poor service that I am continuing to receive from vodacom store in president hyper krugersdorp.

My cellphone contract was upgraded **********ly which resulted in debit increasing by more than five hundred. On the 17/10/20 I went to the store mention above to report the case and I was advised that the matter will be resolved in seven working days. On the 12/02/21 I phoned the store and spoke to Edwin who introduced himself as an acting manager. Edwin told me the matter will still get resolved in fact they were doing me a favour by logging a ********** call for me as the ***** transaction was not done at their store.