JM
Joshua M

1 reviews | Active since Sept 2012

04 Sept 2015, 12:26

Bad Experience at Vodashop 49 Waterfall Mall RSTBG

I write this in hope that someone would hear my voice and assist me with the following:<br> <br> Vodacom shop 49 at the Waterfall Mall in Rustenburg has been sending me from pillar to post and they don't want to own the problem.<br> I bought 2G of Data prepaid on the 06 July 2015 and to date I don't have either my money or the data. I have lost count on how many times I've been to the shop and even the manager is not helping.<br> <br> They said they sent an email to IT about this problem and didn't even give me any reference number, just the copy of an email. When I called Vodacom directly on 111, I found out that there is no such log on their side. Even the data I purchased later for the same 3G modem I bought from their shop I was not able to use as the modem keeps telling me that there is no data.<br> <br> Someone please help...I have been with Vodacom for years and these guys are making Vodacom to look bad. This is about principle.<br> I went to that shop to buy Data, if they can't give me data then they must pay me my money.<br> <br> Regards<br> <br> Disgruntled Vodacom Customer.<br> Mr JN Maseko<br> 3G number: ***

0
Replies (1)
Vodacom
Vodacom's reply04 Sept 2015, 12:40
Official
Hello JMaseko,


Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM