Bad experience and service from consultants

I have had the worst experience ever with vodacom consultants because all they do is lie. I logged a call on Saturday 11:30 with an issue with my fibre connectivity and was told i have been down for 6 hours and till today nothing has been done. Each consultant gives me a different story and i was told a technician will be allocated between 24 to 48 hours and as of today its 96 hours still nothing has been done. When i asked yhe 2nd consultant i spoke to where the weekend and holiday doesnt affect the technicians i was told NO now im told by Micheal that its not the case technicians are not available on Weekends and holidays.I have sent messages on FB Messenger and they gave little hope then back to square 1 no further assistance provided. I would gladly like to cancel my contract with you. I have never missed a payment for my contract and this is the thank you that i get for being a loyal customer for years???. I have talked to 5 different consultants then Micheal yhis morning tells me nothing has been done regarding my query since Saturday. Is this how you honestly operate? And telling me that he cant do anything because he is working from home is really absurd. Since i called on Saturday noone bothered to make a follow up and i was only issued with an ISP number on Monda at 17:39 after i requested for a reference number for my call. If i did not ask for it then still nothing would have been done. It really shows that people are sleeping on their jobs while there are millions of South Africans who need that job. Do something about it because im taking it further with Ombudsman