bad experience and im not even a client yet

this is the baddest netork ever.i am with another provider but i decided to join them on 21/02/2018.i did an online application and once i was done it said they had a issue with there service so i called the online call centre, the lad yon the phone was helpfull and said i need to send all my documents to her and that she is going to SMS me her details,(im still waiting)i called the next day and everytime they pass me from 1 to another department. the advisers are so rude and arrogant. i eventually cancelled the contract and went to the store in Sanlam head office. i took out the contract with them and the lady told me it would take 48 hours for an answer from Head office.everythime i call she just have a soppy story,she could of least call me and told me what is the hold up but no i have to go down to the store since thursday.yesterday when i got there the lady was playing games on her phone and she did not even had the decency to call me,she told me yesterday that she would call me b4 4pm and still NO call.i called her today to cancel the contract and she was so arrogant. im changing my mind over vodacom and going somewhere im valued as a customer and not just a nr.