ZM
Zamabheka M

1 reviews | Active since Feb 2020

14 Feb 2022, 09:15

Bad experience

I ordered Huawei Y60 combo special in 28 October 2021, the combo was coming with 2 Huawei Y60 & 2 Bluetooth headsets. 1st I waited for 3 weeks to get my order and no one bother to tell me what was going on I had to call them and found out what was going on. okay after 3 weeks I received my order but it was the phones only there was no Bluetooth headsets. I called them again to check why they did not include my headset, then they said they will do the manual dispatcher which they did but it was only 1 headset. I called them again to asked about 2nd headset they said they will do another manual dispatcher, till today I have not receive them. it was my 1st time taking a vodacom contract and i would not recommend it to my family of friends to use it and I can not wait for my contract to finishes.

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2022, 09:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team