Bad Experience

I have never been so disappointed by a service provider the way Vodacom has, on the 17th of June I app**** for a new contract online for a Samsung S20FE and I filled out the form online and I received an email saying I have been approved. On the 22nd I called the customer service line to find out the status as I have not heard anything from them and the lady said the system cancelled my application and I have to do a new application which we did together and she said it has to go to the Back office for approval, Today I called to find out what was happening and the consultant tells me that i am blacklisted and gives me the contact details of the credit bureau to resolve this I called the bureau and I was told I am not blacklisted and my credit score is good. I then proceeded to call Vodacom again to explain the information to Vodacom and this lady told me that the reason I was declined because the system tried to vet me twice and not because I was blacklisted she then proceeded to give me an email address to send my id copy, 3 months bank statement and latest payslip I tried to send that email but it bounced back because the email is invalid, I then went to Facebook to try and be assisted by Vodacom and whoever that person is came back and told me that I have a poor payment profile. I mean seriously people if you guys didnt want me to get a contract you should have said so in the first place because honestly this has been one of the most terrible experiences I have had to endure