Bad experience

I app**** for a deal on a 36 month basis online on saturday the deal was for R388 (Phone and tablet deal) I received the following email:

"Good day

Please note that your application is approved with conditions, unfortunately you do not qualify for the deal you selected. Kindly contact Vodacom Direct Sales on ***4 or send an email to *** to assist with other deals that you may qualify for.

Regards Sibongile"

I then emailed back for someone to call me as I would like to know which deal I then qualified for if not this one.

Nokwanda Ngkobo called me and told me that I do not qualify for this deal but I do qualify for another deal that cost R600 per month, I then asked her why would I quality for a more expensive deal and not the one I initially wanted and she could not answer. I asked an ex employee that worked at vodacom for years and she said it's very strange that they would tell me that. I am so dissapointed as I really wanted the deal for R388 as this is within my budget and exactly what I need.

I have been sending emails to ***, ***, ***, *** but none of them are getting back to me/!!!!! Very shocking service!!!