Bad experience

Please assist, I have a home package that has been giving me issues since the 3rd of July. have logged numerous issues with no success, Network techncian from your company called and confirmed issue with the tower in my area. my worry is that this worked during the first few weeks and now has become unable to a point I have stopped suing. Called your call center was advised that I need to wait for72 hours which i have done. when i called back now the same call center is telling me to go to the store for assistance. at some stage I was even told I have the wrong router. please assist with helping me cancel this product as it not working due to the tower issues in my area. Please advise where I can drop off the router and sim card as this is not working.