Bad Experience

Vodacom Online Upgrade What an experience with Vodacom... I am due for upgrade and Vodacom call center upgrade division has allocated me with the package without my consent. After making numerous calls querying this, I am told that my account will be debited and refunded later. Furthermore, the package supposed to come with a home router which I never received to this day. I would not recommend anyone to upgrade through the ***/9 as they are not reliable and they process information without the customer's consent. I have been running around seeking assistance explaining that why should my debit orders be affected by this, because of negligence caused by Vodacom Call Centre Upgrade division or rather the consultant who processed the nil and void contract must be liable in that Vodacom makes sure that the consultant refund me from his salary then the matter be resolved internally amongst themselves, instead the customer must suffer while the consultant still has his job intact What a disappointment!!! Again, be careful when takes an upgrade through Vodacom Call Centre Upgrade Division