Bad Experience 👎

I have exhausted all my means of getting this ********** account removed from my name with Vodacom. I had an account with Vodacom from 2018 - 2020. I was advised to contact the call center a month before the end date to confirm cancelation which I did. On the date of cancelation I called to confirm that this contract was now terminated. As I have had a bad experience previously. Account was confirmed terminated. They even charged me to transfer my account from contract to prepaid which I agreed. Many months later, I then get notified that there is an outstanding account on my name which I never requested, agreed to or signed for. I contacted Vodacom to find out what this was about and know one seems to know the answers. I have been pushed from one person to the next without any communication or feedback. From sending an affidavit to *** 7 days later asked to send the same documents to ANOC ZA FM digital services & VFSpaymentsDevOps, then ***** Alerts and it doesn't stop there. Then Mekoa David was asked to assist until he then passed the buck on to Vuyo Pindela. After all this running around, I was asked to redirect to *** for further assistance. It's been weeks and my life has been placed on hold because of it. The customer service from Vodacom is extremely bad and my experience had taught me to never take any contracts with them in future. This issue is still not resolved.