NK
Nobuhle K
1 reviews | Active since Aug 2018
08 Aug 2018, 19:13
Bad experience
I received a call from Vodacom asking me if I wanted to upgrade or cancel my contract ( I told the sales person I wanted to cancel it) but a few seconds later I get an SMS saying they have received my upgrade. I called the contact centre to cancel this nonsense I have been transferred from pillar to post. I spoke to Thando at 14h52 then I called again at 17h05 spoke to Luganda they both said it was going to be cancelled but not I open my emails to find an email saying my upgrade was successful and a phone will be delivered at some address I don't even know in Soweto. What nonsense is this I'm really ****ed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Aug 2018, 20:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2018, 20:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2018, 13:47Dear Nobuhle,
As per our recent conversation,
Kindly be advised your query was escalated to Vodacom direct for further review and feedback to you.
You may be contacted telephonically, via sms or email.
Warm regards,
Shad
Best regards,
Vodacom's reply10 Aug 2018, 13:47
Official
Dear Nobuhle,
As per our recent conversation,
Kindly be advised your query was escalated to Vodacom direct for further review and feedback to you.
You may be contacted telephonically, via sms or email.
Warm regards,
Shad
Best regards,
NK
Nobuhle K's updateReviewer Update
11 Aug 2018, 15:38Thanks but at the moment I have not received any call or email from Vodacom sales.
NK
Nobuhle K's update11 Aug 2018, 15:38
Reviewer Update
Thanks but at the moment I have not received any call or email from Vodacom sales.