Bad experience

I have to data contracts with Vodacom one of which was cancelled during 2016 via the 082 nr you are supposed to use. Of course this was not done. The contract concerned is ********** 117.

During October 2017 I noticed unexplained high data usage on ********** 803 within the first 3 days of the month. I contacted the useless Call centre as was advised that the problem was on their side and will be rectified.

On 1/12 a ridiculous amount of R9000 was deducted from my bank acc. When contacting the useless call centre today I was told that that was indeed the usage, despite the fact that friendly operator nr 1 confirmed with me THAT THE PROBLEM WAS ON THERE SIDE AND WILL BE RECTIFIED.

I went to a Vodacom shop today to cancel both contracts. The one AGAIN and was told that I have to call the 082 nr???? Why have a store then?

When will I be refunded Vodacom???? You deducted my whole salary from my bank acc today. Thank you for that I will eat the sim cards when hunger strikes.