Bad experience

Good day

I have logged a service request on the 20th of January *****ing my network being down. I was given a turn around time of up to 48 hours until now i have not yet been assisted nor contacted about the solution instead i must keep on calling to find out what is happening. I am really disappointed on the service i am receiving. I am being inconvinienced as i use the internet for everything in the house including my studies. I then escalated my query with their complaints department @ 16:00, 3 hours later no one has said anything. Bad experience ever.