NS
Nthato S

1 reviews | Active since Mar 2009

07 Jun 2017, 08:02

Bad even service

<p>Dear Sir/ Mdam,</p> <p>I took an upgrade Samsung J7 at R299 per month in May 2017 but now the invoice for June is sitting at R2342.12.</p> <p> I give up! I have been torsed from call centre to vodashop with no one who can rectify the mistake. Worse in Feb 2017 someone *****elently upgraded my account without my concern. I now regret my decision to continue with Vodacom after the ***** now the R2342.12. invoice.</p> <p>Please! Please!please assist with the invoice of issue, its incorrect & should be R299</p> <p>Regards,</p> <p> ********** 525</p> <p> </p> <p> </p> <p>I give up! At the vodashop they still refer to Samsung J5 which should have been removed from my profile.</p> <p> </p> <p>Please! Please! Itumeleng, please assisting with the invoice of R2342.12. its incorrect & should be R299</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2017, 08:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team