BAD DISAPPOINTING SERVICE

<p>Ok so I got a brand new S7 on contract a couple of weeks ago from Vodacom. About 4 weeks later the phone overheated while charging and switched off. I then sent it in for repairs and got it back a week later with a new motherboard and...... a cracked screen. The phone was brand new and didn't have a scratch on it. I gave it back and it was sent to Vodacom repair centre in Centurion.... they explained to me that it is now a RAM claim as it was damaged in transit. I explained back that I don't want a physically damaged repaired phone as it was a brand new phone and I did not drop it and am not happy at all. It's been two weeks now and everytime I phone I must hear that they are sending through emails to the escalation department and they will get back to me. No one is responding by getting back to me and I keep getting sms's for quotes and to tell me that they are awaiting spares. No one wants to give me a phone number to speak to the escalation department directly and I am really getting frustrated. I pay a lot of money every month for this expensive phone and for the last 3 weeks couldn't use it and no one seems to care. I tried being patient and understanding but Vodacom is not coming to the party. I am really at a point where I will take this further to the National Consumer Tribunal........... I am really disappointed and frustrated with Vodacom!!</p>