RL
RADHA L
1 reviews | Active since Jul 2015
24 Apr 2019, 13:14
bad delivery times and drivers *********** agents
i placed an order on a upgrade with one of your consultants, they said delivery should take 72 working hours however two weeks later today (24:04:2019) the ram courier guy arrives and request proof or residence which i was not told to have. he than rudely gets back in his vehicle and drives away. Before today i used my K number to track my order which shows a number of unsuccessful deliverers due to incomplete addresses which was corrected with vodacom and Ram. They always say the driver is going to deliver today however still with all the complaints and phone calls they are still unable to sent the driver back to my work place as i have proof of residence.
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Vodacom's replyOfficial
24 Apr 2019, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2019, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Apr 2019, 14:34Dear Radha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply24 Apr 2019, 14:34
Official
Dear Radha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)