HP
Hendrik P
1 reviews | Active since Nov 2011
31 Jan 2025, 07:24
bad delivery service on upgrade.
I am a Vodacom customer since 1997. I recently did a cellular upgrade 27 January 2025. It has to be delivered by courier. They were eager to do the upgrade, but since then there has been no communucation at all regarding my delivery. An agent confirmed my order by telephone , but still no communication. Why do they keep us at ransom. I use a courier to send an item. Form pickup to deliver was two days. Why can Vodacom not achieve this?????
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Replies (3)
Vodacom's replyOfficial
31 Jan 2025, 07:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2025, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HP
Hendrik P's updateReviewer Update
01 Feb 2025, 08:54I was contacted by a Vodacom representative. He said the lack of shipping the order depended on certain processes. I am able to track my parcel now. The parcel have been wrapped and has now been waiting for more than 24 hours for the courier to collect. FIRE THE COURIER, as they are not doing their job. This is unacceptable service delivery.
HP
Hendrik P's update01 Feb 2025, 08:54
Reviewer Update
I was contacted by a Vodacom representative. He said the lack of shipping the order depended on certain processes. I am able to track my parcel now. The parcel have been wrapped and has now been waiting for more than 24 hours for the courier to collect. FIRE THE COURIER, as they are not doing their job. This is unacceptable service delivery.
HP
Hendrik P's updateReviewer Update
05 Feb 2025, 18:09Thank you very much, yes it was delivered on 03 February 2025. I purchasesabn e-Sim on Vodapay. The e-Sim does not want to install. Various agents have tried to assist, but were not successful. A service tag was raised with the following number VODACOM REFERRENCE NUMBER ***. It is obvious that I cannot receive any calls and we use our other number for calls, Yet they continue to dial me on my non functional cell number and when they phone my wife”s number when I am not here, they cannot assist as I am the account holder. A person called Dylan phoned yesterday and promised he will send a WhatsApp. That never came. They phoned my wife twice today after we told them I will be in a meeting from 09h00. I need my phone to conduct business and thesituation is frustrating embarrassing. It seems these technicians think they own me and my time. I am really disappointed.
HP
Hendrik P's update05 Feb 2025, 18:09
Reviewer Update
Thank you very much, yes it was delivered on 03 February 2025. I purchasesabn e-Sim on Vodapay. The e-Sim does not want to install. Various agents have tried to assist, but were not successful. A service tag was raised with the following number VODACOM REFERRENCE NUMBER ***. It is obvious that I cannot receive any calls and we use our other number for calls, Yet they continue to dial me on my non functional cell number and when they phone my wife”s number when I am not here, they cannot assist as I am the account holder. A person called Dylan phoned yesterday and promised he will send a WhatsApp. That never came. They phoned my wife twice today after we told them I will be in a meeting from 09h00. I need my phone to conduct business and thesituation is frustrating embarrassing. It seems these technicians think they own me and my time. I am really disappointed.