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Sedumedi M

1 reviews | Active since May 2014

02 May 2019, 15:16

Bad, deceptive service from Vodacom call centre individual

I called the 082110 number seeking a certain kind of assistance over incoming calls to my number. I spoke with a lady called Flora, who was of no help whatsoever. Admittedly, I may have been a little irate at the previous calls and her incompetence, but I still feel her service was unjust. She would not hear what I was saying as she spoke over me while I was speaking, and did not even hear some cruicial details I had previously stated in the same call. She ended up telling me that she could not hear me, which I felt that was not the case. This was proven in the very next call as a gentleman named Thapelo; He could hear me and reported there was no problems with my line.

I do not appreciate being made a fool and being **** to, especially when I have a problem of that kind of nature or magnitude.

0
Replies (4)
Vodacom
Vodacom's reply02 May 2019, 15:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Sedumedi M's update02 May 2019, 16:27
Reviewer Update
Hi, I'd like to formally apologise, and recall my complaint. 2 calls to Vodacom later, another lady reported that she could not hear me. I do wonder if Flora has enough training on the internal structures, where she could have redirected me to someone a little relevant instead. I will still be waiting for your call if you do still decide to call.
SM
Sedumedi M's update02 May 2019, 16:27
Reviewer Update
Hi, I'd like to formally apologise, and recall my complaint. 2 calls to Vodacom later, another lady reported that she could not hear me. I do wonder if Flora has enough training on the internal structures, where she could have redirected me to someone a little relevant instead. I will still be waiting for your call if you do still decide to call.
Vodacom
Vodacom's reply02 May 2019, 16:59
Official
Dear Sedumedi, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)