pW
paul W

1 reviews | Active since Jun 2014

23 Apr 2015, 13:43

bad data signal

Hi<br> From February or data signal went from 3g to edge to g and is so unstable no Internet or email.<br> report the problem to 114,they said I must wait 5 working days phone again after 2 weeks 114 a lady call back Linda /Lydia and said I must wait 14 workings days then the technician will have a look into the problem. after 3 weeks I phone she told me the power or switch for 3g was off on tower thy putt it on but nothing improve. she ask for my GPS details so that they could come to my plot and inspect. Again I wait till the second halve off April and phone 114 and tell them if my problem is not solve I will contact hello peter.<br> Again Linda /Lydia phone and tell me I must just wait she will send somebody and will check again if I have be help. till today no call from her.<br> But Steve phone me and make appointment for which he was late and reschedule it. he told me the signal is poor and must wait for answer from network planner but he is on leave!!,<br> After several phone calls and sms Steve send me mail for antenna Vodacom will install, just before long weekend in April, after the weekend we complete it and send back. Monday I get hold of Steve after a week, he told me we must wait ???

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2015, 07:56
Official
Hello pswiel,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team