Bad data service

I have a 3gig contract with Vodacom on the 1st of November in the morning I connected once to my router. Had issues with it so switched it off. A few hours later I tried to connect and I received a message that my data has run out. After numerous attempts in going to Voda shops and contacting you I still have not received any response to my satisfaction. Your call agent was supposed to call me back yesterday due to a “slow” system but that never happened. This is really unacceptable as I did not use my data, I feel this is a money making scheme from Vodacom as now I need to buy more data. If this matter is not resolved ASAP I will be cancelling my contract and putting this matter on social media. Vodacom all ready has a reputation for *****ing people’s data. Totally unacceptable.