PN
Portia N
1 reviews | Active since Nov 2017
09 Sept 2019, 20:22
Bad customers service from Vodacom
On 23August I phoned Vodacom call center to tell them I had bought and logged airtime for R275 both on Thursday and Friday but it wasn't reflecting and I therefore couldn't make phone calls. The call center agent and her team leader, said that they will log a call with the technicians and the team leader proceeded to say that she will give me a call on Monday afternoon at 1pm to get feedback. It is now 2 weeks later and I have yet to receive a phone call however Vodacom is sitting with my R550, this is supposed to be a big company that follows CPA religiously and this is how they treat their clients. Gross
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Vodacom's replyOfficial
10 Sept 2019, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Sept 2019, 12:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you need to contact the cellular department of your bank to resubmit your recharge request to their service provider. ABSA: *** Standard Bank: *** FNB: *** Nedbank: *** Capitec: ***. These calls are charged. RegardsConsumer Website Team
Vodacom's reply11 Sept 2019, 12:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you need to contact the cellular department of your bank to resubmit your recharge request to their service provider. ABSA: *** Standard Bank: *** FNB: *** Nedbank: *** Capitec: ***. These calls are charged. RegardsConsumer Website Team