NM
Nombuso M
1 reviews | Active since Oct 2018
20 Oct 2018, 11:55
Bad customers service
Staff here don't care about customer service i found myself waiting for 30min for a consultant to assist because the lady who helped me before was not available was coming to work later , it was assumed i will wait for her. I don't know if this store knows about customer service and why its important for them to assist me regardless of their colleague is at work or not. I am very disappointed it felt like they were doing me a favour and am not a paying customer.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2018, 13:06 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2018, 13:06
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Oct 2018, 14:45 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you were assisted. Regards Consumer Website Team
Vodacom's reply20 Oct 2018, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you were assisted. Regards Consumer Website Team