Bad Customer treatment

<p> 19 years ago I purchased my first mobile phone at Autopage with Vodacom network and being using the same number ever since . During all those years I encountered no problems with Autopage.</p> <p>I had two separate accounts, one with Autopage and another with Vodacom direct.</p> <p>A few months ago Autopage customers were taken over by Vodacom for some reason, then the problems started because I apparently had two different account numbers.</p> <p>Without my consent Vodacom merged both my accounts, meaning that I should have only one account number for both mobile phones.</p> <p>Early in September 2016 I received a SMS message from Vodacom reminding me to pay my account, which I did on 05 Sept.2016.</p> <p>On 07 Sept.2016 I received SMS from Vodacom thanking me for my payment.</p> <p>On 12 Sept.2016 I again receive a SMS from Vodacom informing me that my Vodacom account has been handed over to LEGAL COLLECTIONS.</p> <p>I was totally furious because I am threatened with legal action. I contacted them immediately on the same day and after a long delay my call was transferred to a consultant who informed me after a long discussion that my account is up to date. !!!!!!!</p> <p>I do get the impression that some employees at Vodacom are totally *********** and are causing unnecessary inconvenience to the customers and this treatment is totally unacceptable!!!!!</p> <p>This is a matter for top management to investigate and to reprimand the person(s) responsible for this type of very poor service !!!</p>