WvdM
Wentzel van der Merwe

1 reviews | Active since Feb 2014

11 Apr 2016, 12:25

Bad Customer SupportWorst Service

Hi Vodacom,<br> <br> This is the worst service I ever received from you.<br> <br> I did a porting from Cell C to Vodacom on 6 April 2016 system was down to do the porting successful and contract activation and allocation was done on 7 April 2016 I've been waiting ever since for Vodacom to allocate my minutesdatasms.<br> <br> Phone 111 and they did log a service request on Sunday and I told the guy on the phone that I want it sorted he told me that they will phone me later still waiting for that phone call. Then I was inform the service request will be looked at in 2 working days unacceptable because I've been waiting for 5 days already.<br> <br> Every day I phone 111 they inform me that I need to wait 24 hours, then I wait and still nothing is happening. <br> <br> This is just unacceptable to wait 5 days and counting to allocate minutesdatasms.<br> <br> I want this sorted today.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2016, 13:22
Official
Hello @wentz86,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team