BAD CUSTOMER SERVICES FROM VODACOM

I was recently contacted by a sales consultant by the name of Famida Chetty to do an upgrade. Long story short i requested that I keep my existing number and not receive a new sim card to which she responded that it could be done. When the phone arrived, hold & behold, a new sim card. I immediately contacted her to which she said that someone would contact me within 2 days. Its been 3 weeks and still no contact received. I would never recommend dealing with a sales consultant over the phone. Deal directly with a store. These consultants are only there to boost their commission. Now I got to pay for another contract which I NEVER WANTED.