Bad Customer Services

rom: Carmen Manuel To: *** Sent: Monday, February 6, 2023 12:01:23 PM GMT+02:00 Subject: Re: Vodacom Invoices and Statements – I***

Good Morning

I have been in contact with your retention department to upgrade my ****al ***. And I have waited and tried upgrading for OVER 04 months now. I have emailed, called and even went into the Canal walk branch.

It was confirmed telephonically that I was able to upgrade to a cellphone contract because honestly I am paying for something that I am not using,

It was confirmed by a salesperson Umri in the Canal walk branch, that I qualify for the upgrade to the IPHONE 14 contract, that it was a go and I shouldnt worry. We even picked out the color of the IPHONE 14 and he checked that it was in stock and that it would be reconfirmed to me within 24 hours. I did not think that this was going to be an issue and the sales person gave me false hope and honestly **** to me.. His last words to me as I walked out the store...

Don't worry we will get this sorted.. Clearly sales talk, but I was given false information to which I am now taking offense too. This was an indication that this will is a go its because its a Saturday afternoon, it will take 24 hours to put everything in motion.

Vodacom is never available on any medium, watsapp, email call centers, social media, NEVER available.

A few months ago VODACOM charged me penalties because of debit orders returning, even after I emailed and advised new bank details, and I was paying VODACOM because the bank details was not changed.

I reached out on email, social media, call centres andI NEVER even got an apology but I paid the penalty and accounts NEVER CAME back to about being reminbursed, as this was VODACOM fault for not sorting changing the bank details

This past 2 weeks I was again waiting for the Manager of Customer services to come back to me, But I think Vodacom does not have Managers because no one comes back to me.

I am truly tired of the bad service that VODACOM provides. I demand that this be corrected and that I get wat was discussed and falsely promised to me.

I would appreciate feedback by close of business tomorrow.

There has been no response